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Old 03-05-2023, 01:56 PM   #1
danak
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Problems mounting a Toshiba External HD


I have a Toshiba external HD, and I cannot mounted in lubuntu. I also had tried to mounted in Windows, but it is not recognized either.

I have executed some common tests.

This is the output obtained when mounting.
Code:
$ sudo mount -r -t auto /dev/sdb1 /media/toshiba

ntfs_attr_pread_i: ntfs_pread failed: Error de entrada/salida
Failed to read of MFT, mft=6 count=1 br=-1: Error de entrada/salida
Failed to open inode FILE_Bitmap: Error de entrada/salida
Failed to mount '/dev/sdb1': Error de entrada/salida
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
for more details.
This is the output of fsck
Code:
$ sudo fsck.msdos -n /dev/sdb1

fsck.fat 4.2 (2021-01-31)
Currently, only 1 or 2 FATs are supported, not 0.
This is the output of parted
Code:
$ sudo parted -l

Modelo: ATA WDC WD10EACS-00D (scsi)
Disco /dev/sda: 1000GB
Tamaño de sector (lógico/físico): 512B/512B
Tabla de particiones: msdos
Banderas de disco: 

Número  Inicio  Fin     Tamaño  Tipo      Sistema de archivos  Banderas
 1      1049kB  992GB   992GB   primary   ext4                 arranque
 2      992GB   1000GB  8587MB  extended
 5      992GB   1000GB  8587MB  logical   linux-swap(v1)


Modelo: TOSHIBA External USB 3.0 (scsi)
Disco /dev/sdb: 2000GB
Tamaño de sector (lógico/físico): 512B/512B
Tabla de particiones: msdos
Banderas de disco: 

Número  Inicio  Fin     Tamaño  Tipo     Sistema de archivos  Banderas
 1      1049kB  2000GB  2000GB  primary  ntfs
This is the output of inxi
Code:
inxi -DSa

System:
  Host: lubuntu3 Kernel: 5.15.0-52-generic x86_64 bits: 64
    compiler: gcc v: 11.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15.0-52-generic
    root=UUID=3633ccd4-fafd-4566-93b0-d97c84c2154f ro quiet splash
    vt.handoff=7
  Desktop: LXQt 0.17.1 info: lxqt-panel wm: Openbox 3.6.1 vt: 7
    dm: LightDM 1.30.0 Distro: Ubuntu 22.04.1 LTS (Jammy Jellyfish)
Drives:
  Local Storage: total: 2.73 TiB used: 845.33 GiB (30.2%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Western Digital
    model: WD10EACS-00D6B0 size: 931.51 GiB block-size: physical: 512 B
    logical: 512 B speed: 3.0 Gb/s type: N/A serial: WD-WCAU43110637
    rev: 1A01 scheme: MBR
  ID-2: /dev/sdb maj-min: 8:16 type: USB vendor: Toshiba
    model: External USB 3.0 size: 1.82 TiB block-size: physical: 512 B
    logical: 512 B type: N/A serial: 20160728011807F rev: 5438 scheme: MBR
This is the output of smartctl

Code:
$ sudo smartctl --all /dev/sdb1

smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.15.0-52-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               TOSHIBA
Product:              External USB 3.0
Revision:             5438
Compliance:           SPC-4
User Capacity:        2.000.398.931.968 bytes [2,00 TB]
Logical block size:   512 bytes
Physical block size:  4096 bytes
Serial number:        20160728011807F
Device type:          disk
Local Time is:        Sun Mar  5 20:37:08 2023 CET
SMART support is:     Unavailable - device lacks SMART capability.

=== START OF READ SMART DATA SECTION ===
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

Read defect list: asked for grown list but didn't get it
Error Counter logging not supported

Device does not support Self Test logging
Any clue about how to solve the problem?
 
Old 03-05-2023, 03:09 PM   #2
xode
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Is it possible to read the hard drive using dd in a bash shell? The device does not need to be mounted to use dd.
 
Old 03-05-2023, 04:38 PM   #3
syg00
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Location: Australia
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NTFS is a proprietary format - do as suggested and run chkdsk /f on a Windows system. Been a while since I've had to and I've never done it on a USB connected disk. I have an inkling it used to only work on internal disks but happy to be proved wrong.
 
Old 03-08-2023, 03:03 AM   #4
danak
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Registered: Mar 2023
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Original Poster
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Quote:
Originally Posted by syg00 View Post
NTFS is a proprietary format - do as suggested and run chkdsk /f on a Windows system. Been a while since I've had to and I've never done it on a USB connected disk. I have an inkling it used to only work on internal disks but happy to be proved wrong.
Thanks for the advice. I have run chkdsk /f and also chkdsk /r. But I still can not access to the disk content. Now the disk is mounted, even in Windows), but I have a message that says that the content is unavailable.

Any idea to access to the disk content?
 
Old 03-10-2023, 02:38 AM   #5
syg00
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photorec is my goto tool - works fine with NTFS. Does (a lot) more than just photos.

BUT - it scans the disk sector by sector; for a TB will take forever, maybe longer. And you don't know the extent of an corruption to your data, so your confidence level in any recovered data is up to you. And you lose filenames, and simply get a generic sequential name assigned. It may be you can work around that - see the example scripts on the site.
If you know what you are after (say just photos, or just docs) limit the search to just those. Reduces the workload significantly.
 
Old 03-10-2023, 05:37 AM   #6
Arnulf
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Quote:
Originally Posted by danak View Post
Code:
$ sudo smartctl --all /dev/sdb1
[…]
 SMART support is:     Unavailable - device lacks SMART capability.
Quoted SMART message is normal. SMART doesn't work over USB "full-featured".

Is your external HDD a pre-fabricated external HDD or have you bought an empty external HDD box and inserted a SATA HDD?

If you can nondestructively remove the HDD from its box do this and attach the HDD to a SATA port directly.
 
Old 03-11-2023, 04:06 AM   #7
danak
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Registered: Mar 2023
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Re: Problems mounting a Toshiba External HD

It is an external pre-fabricated external HDD, so I'm afraid that I cannot removed it in a non-desctructive way.
However, I have some good news, I have plug the HD to another computer with lubuntu, and it seems that lubuntu is able to read it.

It seems there are some corrupted files, but I am able to recover a few ones.

Thanks you all for the responses.

Quote:
Originally Posted by Arnulf View Post
Quoted SMART message is normal. SMART doesn't work over USB "full-featured".

Is your external HDD a pre-fabricated external HDD or have you bought an empty external HDD box and inserted a SATA HDD?

If you can nondestructively remove the HDD from its box do this and attach the HDD to a SATA port directly.
 
  


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