Thanks for the info #smallpond#
I found an alternative solution:
Went on the site:
https://motorola-global-portal.custhelp.com/app/home/
Then I downloaded and used the
The Rescue function swiped the phone totally combined with installing a clean factory firmware.
(Make sure you have downloaded the correct firmware first)
Then all I had to do is login and restore from cloud
Hope this helps some of you out there
Regards
stardustdk